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YOUR BUSINESS STRATEGIST

Glenis Gassmann

DOWNLOAD MY NEW BOOK AND I’LL SHOW YOU HOW YOU CAN TRIPLE YOUR CURRENT NUMBER OF LEADS, DOUBLE YOUR SALES AND INCREASE YOUR ANNUAL REVENUE BY $50,000 OR MORE…AND WITHOUT SPENDING A CENT ON MARKETING OR ADVERTISING… GUARANTEED!

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EVERYTHING You Know About Marketing Your Small Business Is WRONG!

Everything you’ve tried, everything you’ve learned and everything you think you know about marketing is WRONG!

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FROM THE BLOG

Another Secret Revealed

In the last post we talked about the first secret to building a solid customer service plan and how to decide what your vision is. Today we’ll talk about the second secret in taking your satisfied customers to raving fans. You must know what your customers want. Know who your customers are and you will know better how to serve them. Demographics are really important here. An upper-class woman in her 30’s is going to have completely different expectations than a working class man in his 50’s. There are four main areas you need to consider and plan when figuring

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Shhh… I Have a Secret

Customer service is a pretty hot topic and can make or break your business. Consumers have little patience for lousy customer service and easily get tired of waiting in long lines, trying to get a live person on the line, going through an interrogation to return something or trying to communicate through a language barrier. If you provide them with a simple, efficient, pleasant experience they will revisit your business over and over. More importantly, they will tell everyone they know! There are three secrets to good customer service, the first one we’re going to conquer is knowing exactly what

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